Business Support Executive

Reports To:  Lauren Evans – Business Support Manager

Location: Office-based role

Primary Function:

To support the Account Manager with the delivery of client projects, providing telephone and email support to clients and their members.

Main Responsibilities:

Project Delivery

• Creation of detailed project timelines based on key dates provided by the client
• Set up of online voting and nomination sites
• Checking/testing of events prior to going live
• Creation and proofreading of documentation to support events
• Creating, testing and sending of email campaigns
• Liaising regularly with the client to ensure the smooth running of the process
• Regular communication with the Account Manager throughout the process
• Declaration of results

Customer Service:

• Dealing effectively with enquiries by telephone and email
• Manage and prioritise support tickets
• Communicating coherently by email in response support tickets
• Problem-solving customer issues

Data Management:

• Using Excel to sort/group/name/analyse and move data as required
• Purging of data as required
• Data Entry
– Entering data from postal ballots

Admin:

• Opening and sorting post
• Proof reading internal documentation
• Testing pending Mi-Voice releases
• Providing ad hoc assistance to the company directors

Essential Skills:

• Be able to communicate effectively by phone, email or in person
• Confident in handling customer enquiries
• Excellent grammar and spelling
• Strong Excel and data management skills
• Strong Word skills
• Good understanding of internet browsers and technology
• Confident at learning new software
• General Microsoft office skills
• Confident at liaising with senior members of the business
• Ability to work autonomously and prioritise workload to meet deadlines
• Excellent attention to detail and proofreading skills
• High level of accuracy

Required Attributes:

• Confident
• Customer focused
• Competent and dependable
• Adaptable and ‘can-do’ attitude
• Ability to work under pressure
• Organised and able to prioritise workload effectively

Essential Qualifications:

• A*- C in Maths and English in GCSE

Desirable Experience:

• Admin/banking experience
• Customer Relations or Customer service background
• Account management experience
• Supervisory experience

For more information, please contact enquiries@mi-voice.com or call us on 02380 763 980