DThe future of public services has to use technology to give citizens choice, with personalised services designed around their needs not the needs of the provider. Tony Blair
Mobile phone penetration in UK : 96% The Netsize Guide 2005 Edition
"Technologies have emerged into widespread use - for instance the mobile phone and other mobile technologies - which government services have yet properly to exploit" Cabinet Office White Paper "Transformational Government" November 2005
Historically government services depended almost entirely on form-filling and face to face meetings. Over the next decade, the principal preferred channels for the delivery of information and transactional services will be the telephone, internet and mobile channels...Cabinet Office White Paper "Transformational Government" November 2005
To improve access for people on the move or without fixed phone lines a step-change will be made in the use of mobile phones and other mobile devices to exchange information and transact directly with citizens and front line staff. Cabinet Office White Paper "Transformational Government" November 2005
