Maximizing your accessibility – inbound messaging service

Convenience of communication is of ever increasing importance to customers and as a consequence an organisation´s communication strategy needs to encompass many different ways of enabling customers to talk.

The subject matter, the method and cost of communication are important considerations when focusing on an in-bound contact strategy - as is the conversion of that message into the appropriate format so that it can interpreted by the organisation´s contact systems and acted upon.

Mi-Voice Notification is an application that acts as the distribution point for in-bound SMS and MMS communication. Messages sent to the organisation through predefined contact numbers are converted into the appropriate electronic format and the distributed to the correct departments.

Automation and distribution of in-bound messages has numerous benefits:

  1. Customers can send a message at any time of the day that is convenient for them - the Organisation's offices do not need to be open
  2. There is no need for manual input of the message into the Council legacy system - everything is automated, reducing the amount of effort required in data entry
  3. The organisation can prioritise and respond to enquiries quicker
  4. There is potential to reduce the number of calls to an organisation´s call centre
  5. Through the utilisation of SMS technology as an initial first level of contact there is the ability for a call centre to complete calls on first contact with the customer.

For further information on Mi-Voice Notification please click here