mi-voice: democracy enabled

There are growing pressures on organisations to effectively consult with their customers. These pressures come from the Government, from Senior Management and from customers themselves.

As a consequence, the number of consultation exercises an organisation is expected to conduct is increasing, impacting on resource.

Mi-Voice Consultation has been designed to allow organisations to quickly and cost effectively create, distribute, collate and analyse the results of a consultation exercise. This is achieved by adopting a multi-channel approach utilising technologies such as e-mail and SMS.

The solution addresses issues such as the frequency, reach and cost of a consultation exercise and as a consequence facilitates greater engagement between an organisation and its customers. In addition, Mi-Voice Consultation provides flexibility in the choice of channels with which to consult, ensuring the appropriate medium is used for the selected target audience.

The ability to integrate Mi-Voice Consultation with an organisation's existing CRM system combined with a module that allows surveys to be embedded within an organisation's website allows a totally integrated, seamless approach to electronic consultation.

Benefits of Mi-Voice Consultation include:

• Greater engagement with public
  • Choice of mediums (web, mail, SMS)
  • Ability to target specific audiences by:
    • Geographic region
    • Subject area
    • Interest group
    • Ward
• Reduced cost of
  • Creating, distributing and conducting surveys through intuitive web interface
  • Collating and analysing survey – results calculated automatically and instantly available to Council through web portal
  • Displaying/ distributing results of survey to customers
• Improved perception of consulting organisation
  • Proactive
  • Cost effective
  • Keen to consult
  • innovative
• Greater understanding
  • “Geographical” overlay allows instant analysis of the location of the responses
  • Standard reports provide graphical representation of results, allowing immediate identification of trends/ patterns
  • Results can be exported in a variety of different formats for further analysis

For further information on Mi-Voice Consultation please click here